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The terms of use that apply to our website https://www.movingmanandvan.com/ are listed on this page and apply to all visitors, guests, or registered users. We kindly ask you to read them carefully before you proceed to use our website in any way. By using this website, you indicate that you have fully understood, accepted, and agreed to follow these terms of use. In case you do not agree with said terms of use, please cease using this website. Customers wishing to use Moving Man And Van’ services acknowledge having read and agreed to the following Terms and Conditions. If you do not agree with these Terms and Conditions, please do not proceed to use the site.
Please read these Terms carefully before you place your booking with Moving Man And Van. These Terms include, but are not limited to, explaining who we are, our services, and the services provided by our Service Providers.
Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.
Accessing our website is allowed on a temporary basis, and we reserve the right to withdraw or amend the service we provide without notice (see below). We are not liable if for any reason our website isn’t available at any time or for any period.
Occasionally, we may restrict access to some pages of our website, or the entire website, to users registered with us.
1.1 We act as an agent on behalf of third-party contractors (the “Service Providers”) for the purposes of arranging the supply of affordable transport hire services (“Transport Services”) and handyman services (“Handyman Services”) by the Service Providers to you (the Transport Services and Handyman Services are together referred to as the “Services”). Moving Man And Van does not provide any of the Services itself. We market the Services and conclude orders through an easy booking service via our website https://www.movingmanandvan.com/ . As an introductory agent for providers of services, we are authorized by said providers to enter into a contract with you on their behalf. We will do this by handling your booking inquiry, allocating the booking to an available service provider, and then sending you an email with the details of your booking.
1.2 Once you agree to the Services Terms and Conditions and the terms set out in the email using the provided link, you and the Service Provider will be in a contract.
1.3 Your contract is with the Service Provider, and responsibility for the provision of the services rests solely with them. Make sure to read the Services Terms and Conditions carefully. They will be legally binding on you once you have indicated you agree to them.
1.4 Even though your contract is with the Service Provider, we will continue to be your main contact while the Service Provider is providing the services to you. We will also process all non-cash payments from you on behalf of the Service Provider.
1.5 Although we make every possible effort to vet and select an appropriate Service Provider, the responsibility for the provision of the services is theirs alone. You agree that we take no responsibility (directly or indirectly) and incur no liability of any kind for the provision of the services that you have booked.
1.6 We welcome your feedback about Service Providers, so if you experience problems of any kind with a certain Service Provider, please contact us as soon as possible.
This condition applies only to online bookings on an hourly basis without an inspection visit to the customer’s property, where the customer is responsible for all the packing, wrapping, and protecting of their contents and making them ready for moving.
When you make an online booking on an hourly basis, you will be required to provide all of the following information:
2.1 The details of your booking (including the starting location, destination, and whether your move requires us to travel through the London Congestion Charge zone or any other road that incurs a Toll Road Charge).
2.2 The date and time you require the booking to start.
2.3 Whether you require Transport Services.
2.4 Where you are travelling from and to, and how many trips you would require making.
2.5 The size of van which you need (the options for which are shown on our Website).
2.6 Whether you require a driver with a van only or additional helpers to carry out the service.
2.7 How many floors there are and whether there are stairs at either the origin or destination address and, if so, how many flights the Service Provider would be required to move your goods up or down.
2.8 The Service Providers will be equipped for your booking based on the booking information. You will not be entitled to a refund if they are unable to fulfil your move due to inaccurate or incomplete information provided by you.
2.9.1 If we are unable to accept your booking, we will inform you of this as soon as possible and, if we are unable to rearrange your booking, we will refund you any amounts you have pre-paid. Please note, all bookings are subject to availability.
2.9.2 If you are happy with the online quote provided, you will be required to pay the invoice online or by other payment options to confirm your booking. If you do not pay the invoice or deposit, your booking will not be considered confirmed, and we will not provide you with the service.
2.9.3 It is the customer’s responsibility to choose the correct size van, the options for which are displayed on our Website. Neither we nor the Service Provider accept any liability for an incorrectly chosen van size. Our team will give you all the relevant measurements to help you make your choice, and this information is also available on our Website.
2.9.4 The Service Provider will begin the Services on the date and time agreed with you on the quotation.
2.9.5 Arrival time on any booking is estimated and can be delayed by up to 3 hours. Due to the nature of our business, customers cannot request a discount or a refund in case the driver arrives late under any circumstances. If the Service Providers are delayed, they will contact you as soon as possible to let you know and take steps to minimize the effect of the delay. Provided the Service Provider does this, and the delay is caused by circumstances beyond the Service Provider’s reasonable control, neither we nor the Service Provider will be liable for delays caused by the event.
2.9.6 There is a minimum charge on all bookings. After the initial booking period, the Service Providers charge for every additional 30 minutes at their respective half-hourly rate.
2.9.7 If your booking requires the Service Provider to travel within the London Congestion Charge zone or any other road that has a Toll Road Charge, you will be responsible for paying the charge incurred to the Service Provider.
2.9.8 If you choose the “self-loading service”, the Service Provider will not have any involvement in the loading and unloading of your goods from the van. You will be responsible for any damage you cause to their equipment (including the van) and damage to your own goods and property incurred while loading into the van or while in transit.
2.9.9 Whenever you use our software to obtain a quote or contact us, your email will automatically be saved in our email list to receive marketing emails and updates. You can unsubscribe from the email list at any time.
2.9.10 All our quotations and confirmed bookings exclude Goods In Transit insurance and Public Liability insurance. Customers must confirm with us in advance if they want their goods to be insured and pay the applicable fee.
2.9.11 No chargebacks are accepted under any circumstances for any of our bookings.
This Condition applies only to online bookings on an hourly basis without an inspection visit to the property.
3.1 If you booked the service and we are unable to provide it, we will refund any money you paid (Deposit or Full Payment).
3.2 If you postpone or cancel this contract, we may charge fees according to how much notice you provide prior to the agreed removal date, as outlined below:
3.3 We and the Service Providers reserve the right to change or cancel any bookings at any time.
3.4 Customers are not entitled to request a refund for any unused booking period. E.g., if you book the van for 5 hours and finish your move within 2 hours, you are not entitled to a refund for the extra 3 hours paid for and not used.
3.5 Customers are not entitled to request a refund for any unused services reserved in the booking (e.g., flights of stairs or Congestion Charge fees).
4.1 The Service Providers cannot guarantee that there will be seats available for you to travel in the van, even when you have notified us prior to the booking. Neither we nor the Service Providers will have any liability to you should there be insufficient (or no) seats available. If you decide to travel in the van with the driver, you travel entirely at your own risk, and neither Moving Man And Van nor the Service Provider will be liable for any damage to your goods or personal belongings, save where liability cannot be excluded by law.
4.2 It is your responsibility to provide adequate parking space (reserving a space for the van outside the property before the arrival of the Service Provider or arranging a parking suspension/permit where necessary with the local council). If there is no pre-arranged parking and the Service Provider’s van receives a penalty charge notice/ticket, it will be your responsibility to pay the fine to the Service Provider at the end of the job.
4.3 It is your responsibility to pack and protect your belongings properly with bubble wrap, cardboard, and box fillers. Moving Man And Van and the Service Providers do not accept responsibility for any scratches, damage, or breakage to furniture or belongings during handling, moving, or transporting. If you want your booking to be covered by insurance, the Moving Man And Van team must complete all packing prior to moving day and unpack your items at the end of the move.
4.4 It is your responsibility to dismantle any unit, system, furniture, and/or beds prior to the Service Provider’s arrival as part of Transport Services. If you ask the Service Provider to assist with dismantling or assembling, they will not be liable for any damage occurring during that process.
4.5 It is your responsibility to make sure that all items fit into the new premises (for example, ensuring wardrobes, beds, and sofas fit through door frames without removing doors from hinges). Service Providers are not responsible for removing doors or creating new entrances to the premises.
4.6 If any delay is caused by you (e.g., items not being fully packed, waiting for keys, incorrect address provided, etc.), our Service Providers reserve the right to charge for the additional time incurred.
4.7 No abuse will be tolerated. If the Service Provider terminates a job due to abusive behavior from you, you will still be charged in full.
4.8 All Service Providers carry trolleys, straps, and blankets; it is the customer’s responsibility to specify any additional requirements prior to booking.
5.1 In the event of damage to your items where you have purchased goods insurance, the damage must be reported to the Service Provider before they leave the site. Photographic evidence of any damage must also be provided. It is the customer’s responsibility to inspect all items promptly to ensure they are complete and undamaged upon delivery.
5.2 Neither we nor the Service Provider will be responsible for any losses or damages if the customer does not have valid insurance in place.
5.3 We do not exclude or limit in any way the Service Provider’s liability to you where it would be unlawful to do so.
5.4 The Service Providers supply services for domestic and private use only. If you use the services for any commercial, business, or resale purpose, the Service Providers will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
5.5 Unless agreed and confirmed in advance, if the customer purchases goods insurance from us and we lose or damage fully-packed goods due to our negligence, we will pay up to a maximum of £50.00 GBP for each item lost or damaged to cover repair or replacement costs. In this respect, an item is defined as any one article, suite, pair, set, complete case, package, carton, or container. We shall not be liable for breakage of owner-packed property unless the box or container shows visible signs of external damage.
These conditions apply to any Fixed Price Quotation and/or where we visit your property, inspect the items you wish to move, and provide you with a written quotation.
By accepting our quotation, making an agreement with us, or engaging our services, the Client acknowledges that the individual providing instructions, agreements, or verbal or written approvals on behalf of the company (hereinafter referred to as the “Authorized Representative”) has full authority to bind the company to all terms, conditions, and payments related to this agreement.
Any verbal or written agreements made with the Authorized Representative are deemed final and binding. No other individual within the company, including but not limited to directors, officers, or employees, may dispute, amend, or negate the terms agreed upon.
All verbal or written agreements or instructions provided by the Authorized Representative during the operation shall be considered binding on the company they represent.
The company agrees that the instructions and commitments made by the Authorized Representative shall be honoured. Failure to do so will result in full payment of agreed-upon services plus any additional charges, regardless of internal disagreements within the client’s company.
By accepting our quotation, engaging our services, or entering into an agreement with us, the Client explicitly confirms that the Authorized Representative has been granted sufficient authority to enter into this agreement on behalf of the company.
The quotation provided is based on the information and inventory provided by the customer at the time of booking or inspection. Any changes in the volume of goods, scope of work, or unforeseen circumstances requiring additional labour, time, or resources will automatically result in additional charges at our standard rates, which the client agrees to pay.
We / Moving Man And Van retain the full right to impose additional charges as necessary to cover extra work or services required. The customer is legally obligated to pay the full invoice, including additional charges, in accordance with the payment terms provided.
All payments must be made in full in advance or as specified in the invoice terms. In the event of non-payment or refusal to settle the invoice, we / Moving Man And Van reserve the right to retain custody of the goods in secure storage until payment is received in full. Storage fees and other applicable charges will be added to the outstanding balance for the duration of the hold.
The customer is responsible for ensuring that access to the delivery location is available at the agreed time. This includes, but is not limited to, ensuring keys, parking permissions, or any necessary access arrangements are in place to facilitate entry to the property. We reserve the right to impose additional charges caused by customer delays or lack of access.
If we / Moving Man And Van are unable to complete the delivery due to circumstances caused by the customer (such as lack of access to the property, incomplete arrangements, or other customer-related issues), we reserve the right to charge additional fees.
Additional charges may include, but are not limited to:
The customer acknowledges and agrees that they are fully responsible for any additional charges arising from an inability to complete the delivery due to customer-related delays or issues.
In the event that delivery cannot be completed, we / Moving Man And Van reserve the right to retain and store the goods in a secure facility until delivery can be rescheduled. Storage fees will apply at our standard rates, and all fees must be paid in full before goods are released or delivery is rescheduled. If the customer fails to clear the outstanding balance and collect their goods within 14 days of written notice, we reserve the right to dispose of or sell the goods to recover outstanding costs in accordance with applicable legal guidelines.
The Insurance Option will only apply if explicitly stated on the Quotation. A summary of the insurance cover maintained by us, along with main exclusions, is either enclosed with these conditions or available upon request.
Our quotation is not a guarantee that vehicles will be available on your requested date. Accordingly, your signed acceptance of our quotation does not constitute a binding contract until you receive our written confirmation that we can move your goods on the specified date. We will send written confirmation within one working day of receiving your acceptance.
Customers must provide a complete and accurate inventory list of all goods to be moved, along with the declared value of each item, prior to the move. We / Moving Man And Van reserve the right to deny liability for any claims regarding goods whose value or existence was not declared in writing prior to the move. We / Moving Man And Van will not be held responsible for the loss, damage, or misplacement of goods unless their value and condition have been explicitly declared on the inventory list provided by the customer prior to the move. No claims for items excluded from the inventory list will be entertained.
Unless previously agreed in writing, we will not:
The following items are specifically excluded from this contract and will not be removed or transported:
Such goods will not be removed by us except with prior written agreement. If you submit such goods without our knowledge and prior written consent, we will not be liable for any loss or damage (except where death or personal injury is caused by our negligence or that of our employees), and you agree to indemnify us against any charges, expenses, damages, or penalties claimed against us by third parties. In addition, we shall be entitled to dispose of any such listed goods without notice.
We shall not be liable for breakage of owner-packed property unless the box or container shows visible signs of external damage.
It is your sole responsibility to:
Other than by reason of our negligence, we will not be liable for any loss, damage, costs, or additional charges arising from any of these matters.
By entering into this contract, you confirm to us that:
You will be responsible for paying any claims for damages and/or costs brought against us if these statements prove to be untrue.
These conditions apply to Fixed Price Quotations provided to customers via Email, Quotation Forms, or Invoices.
11.1 If you postpone or cancel this contract, we may charge fees based on the amount of notice provided prior to the agreed removal date, as outlined below:
Unless you have our written agreement to the contrary, you must pay our charges in cleared funds prior to the removal. Unless agreed otherwise, you may not withhold any part of the agreed price. Interest at 2% per month (calculated on a daily basis) will be charged on all overdue accounts.
We reserve the right to terminate this contract and refuse to carry out quoted services if payment is not received before the removal date. Failure to comply with our payment terms will also mean that we will not insure our liability for the goods.
13.1 In the event that we lose or damage your goods, and where we are found liable, we will pay up to a maximum of £50.00 GBP per item lost or damaged to cover repair or replacement costs. An item is defined as any single article, suite, pair, set, complete case, package, carton, or container.
13.2 We may choose to repair or replace damaged or lost items. If we elect to repair an item, we will not be liable for any subsequent depreciation in value.
13.3 Other than through our own negligence, we will not be liable for loss, damage, or failure to deliver goods caused by any of the following:
13.4 Additionally, we will not be liable for loss of or damage to:
13.5 Other than through our direct negligence, we will not be liable for consequential damages or indirect losses resulting from loss, damage, or failure to deliver goods.