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The terms of use that apply for our website https:// www.movingmanandvan.com / are listed on this page, and apply for all visitors, guests or registered users. We kindly ask you to read them carefully before you proceed to use our website in any way. By using this website, you indicate that you have fully understood, accepted, and agreed to follow the terms of use. In case you do not agree with said terms of use, then please cease to use this website. Customers wishing to use Moving Man And Van’ service acknowledge having read and agreed to the following Terms and Conditions. If you do not agree with these Terms and Conditions, please do not proceed to use the site.
Why You Should Read These Terms
Please read these Terms carefully before you place your booking with Moving Man And Van. These Terms include, but are not limited to, explaining who we are, our services and the services provided by our Service Providers.
Each clause of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.
Access To Our Site
Accessing our website is allowed on a temporary basis, and we hold the right to withdraw or amend the service we provide without any notice (see below). We are not liable if for any reason our website isn’t available at any time or for any period.
Occasionally, we may restrict the access to some pages of our website, or the entire website, to users registered with us.
1- Transactions Done Through Our Website and Being Liable To You
1.1 We act as an agent on behalf of third-party contractors (the “Service Providers”) for the purposes of arranging the supply of affordable transport hire services (“Transport Services”) and handyman services (“Handyman Services”) by the Service Providers to you (the Transport Services and Handyman Services are together referred to as the “Services”). Moving Man And Van does not provide any of the Services itself. We market the Services and conclude orders through an easy booking service via our website https://www.movingmanandvan.com As an introductory agent for providers of services we are authorized by said providers to enter into a contract with you on their behalf. We will do this by handling your booking inquiry, allocating the booking to an available service provider, and then sending you an email with the details of your booking.
1.2 Once you agree to the Services Terms and Conditions, and the terms set out in the email using the provided link, you and the Service Provider will be in a contract.
1.3 Your contract is with the Service Provider and responsibility for the provision of the services rests solely with them. Make sure to read the Services Terms and Conditions carefully. They will be legally binding on you once you have indicated you agree to them.
1.4 Even though your contract is with the Service Provider, we will continue to be your main contact whilst the Service Provider is providing the services to you. We will also process all non-cash payments from you on behalf of the Service Provider.
1.5 Although we make every possible effort to vet and select an appropriate Service Provider, the responsibility for the provision of the services is theirs alone. You agree that we take no responsibility (directly or indirectly) and incur no liability of any kind for the provision of the services that you have booked.
1.6 We welcome your feedback about Service Providers so if you experience problems of any kind with a certain Service Provider, please contact us as soon as possible.
2- Online Bookings
This condition applies only for online bookings on hourly basis without inspection visit to the customer’s property, where the customer is responsible for all the packing, wrapping and protecting their content and make them ready for moving.
When you make a booking online, you will be required to provide all the following information:
2.1 The details of your booking (including the starting location and destination and whether your move require to travel through the London Congestion Charge Zone); or any other road that has Toll Road Charge.
2.2 The date and time you require the booking to start.
2.3 If you require Transport Services.
2.4 Where you are going from and to, and how many trips you would require to make.
2.5 The size of van which you need (the options for which are shown on our Website).
2.6 Whether you would require driver with a van only or more helpers to carry out the service.
2.7 How many floors there are and whether there are stairs at either the origin or destination address and, if so, how many flights the Service Provider would be required to move your goods up or down.
2.8 The Service Providers will be equipped for your booking based on the booking information. You will not be entitled for a refund if they are unable to fulfil your move due to inaccurate or incomplete information which you have not provided.
2.9.1 If we are unable to accept your booking, we will inform you of this as soon as possible and, if we are unable to rearrange your booking, we will refund you any amounts you have pre-paid. Please note, all bookings are subject to availability.
2.9.2 If you are happy with the online quote provided, you will be required to pay the invoice online to confirm your booking. If you do not pay the invoice online, your booking will not be considered confirmed, and we will not provide you the service
2.9.3 It is the customer’s responsibility to choose the correct size van, the options for which are displayed on our Website. Neither we nor the Service Provider accept any liability for an incorrectly chosen van size. Our team will give you all the relevant measurements to help you make your choice and this information is also available on our Website.
2.9.4 The Service Provider will begin the Services on the date agreed with you on the quotation.
2.9.5 Arrival time on any booking is estimated and can be delayed up to 3 hours. Due to the nature of our business, customers can not request a discount or a refund in case the driver arrives late at any circumstances. If the Service Providers are delayed, then they will contact you as soon as possible to let you know and the Service Provider will take steps to minimize the effect of the delay. Provided the Service Provider does this, and the delay is caused by circumstances beyond the Service Provider’s reasonable control, neither we nor the Service Provider will be liable for delays caused by the event.
2.9.6 There is a 1 hours minimum charge on all bookings. After the first booking period, the Service Providers charge for every additional 30 minutes at their respective half hourly rate.
2.9.7 If your booking requires the Service Provider to travel within the London congestion charge zone or any other road that has Toll Road Charge., you will be responsible for paying the charge incurred to the Service Provider.
2.9.8 If you choose the “self-loading service” the Service Provider will not have any involvement in the loading and unloading of your goods from the van. You will be responsible for any damage you cause to their equipment (including the van) and damage to your own goods and properties incurred while loading into the van or while in transit. The insurance of the Service Provider will only cover your goods in the event of a road traffic accident.
2.9.9 Whenever you try to use our software to get a free quotaion or contact us, your email will automatically be saved in our email list to receive marketing emails and get notified about new updates. You can unsubscribe from the email list at any time.
3- Online Booking Cancellation
This Condition applies only for online bookings on hourly basis without inspection visit to the property.
3.1 If you booked the service and we are unable to provide the service, we will refund you any money you paid (Deposit or Full Payment).
3.2 If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date as explained below:
3.3 We and the Service Providers reserve the right to change or cancel any bookings at any time.
3.4 Customers are not entitled to request a refund for any unused booking period. E.g. if you book the van for 5 hours and you finish your move within 2 hours, you are not entitled to get a refund for the extra 3 hours you paid and not used.
3.5 Customers are not entitled to request a refund for any unused services they reserved in the booking, e.g. flights of stairs or congestion charge fee.
4- The Customer Responsibilities When Making Online Bookings
4.1 The Service Providers are not able to guarantee that there will be seats available for you to travel in the van, even when you have notified us of this prior to the booking and neither we nor the Service Providers will have any liability to you should there not be any (or sufficient) seats available for you to travel in the van. If you decide to travel in the van with the driver, you are travelling on your own responsibility, and in case of an accident neither “Moving Man And Van” nor the “Service Provider” would be liable to you, as the vehicle insurance does not cover passengers.
4.2 It’s your responsibility to provide parking (reserve a space for the van outside of property before the arrival of the Service Provider or arrange a suspension or permit where necessary with local council). If there is no pre-arranged parking and the Service Providers van receives a ticket, it will be your responsibility to pay the fine to the Service Provider at the end of job.
4.3 It’s your responsibility to pack and protect your belongings with bubble wrap, cardboard and box fillers properly. “Moving Man And Van” and the Service Providers do not accept responsibility for any scratches, damages or breakage for any furniture or any other belongings during handling, moving or transporting. If you want your booking to be covered by the insurance, then WE (MOVING MAN AND VAN team) should do all the packing for your items before the moving day, and unpack your items at the end of the move.
4.4 It’s your responsibility to dismantle any unit, system, furniture and/or beds which the Service Provider will be required to move as part of Transport Services, before the Service Provider’s arrival. If you ask the service provider to help you with dismantling or assembling, they will not be liable to any damages occur during that process.
4.5 It’s your responsibility to make sure that all items will fit in the new premises (for example, that wardrobes, beds, sofas etc will fit through any door frames without having to taking the door off its hinges). The Service Providers are not responsible for removing any doors or making new entrances to the premises.
4.6 If any delay is caused by you (e.g. everything is not packed, waiting for keys, incorrect address, etc.) our Service Providers reserve the right to charge you for the additional time they incur
4.7 No abuse will be tolerated. If the Service Provider terminates a job because of abuse from you, you will still be charged in full.
4.8 All the Service Providers carry trolleys straps and blankets, but please tell our call agents if you have any requirements other than the above.
5- Online Bookings Losses or Damages
5.1 In the unlikely event of any damage to your items, the damage must be reported to the Service Provider before the Service Provider leaves the job. Photographic evidence of any damage must also be provided. It is the customer responsibility to check and inspect if all their items was delivered promptly, complete and without any damages.
5.2 If the Service Provider fails to comply with these terms and conditions, it will be responsible for loss or damage you suffer that is a foreseeable result of its breach of these terms or its negligence, but the Service Providers are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of the Service Providers breach or if it was contemplated by you and the Service Provider at the time that the booking for Services between you and the Service Providers for your Order became binding (i.e. when you paid the booking fee).
5.3 We do not exclude or limit in any way the Service Provider’s liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by the negligence of the Service Providers’ for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services.
5.4 The Service Providers only supply the services for domestic and private use. If you use the products for any commercial, business or re-sale purpose the Service Providers will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
5.5 In the event that we lose or damage your fully-packed goods, if we are liable, we will pay you up to a maximum of £50.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container. Breakage of owner packed property unless the box or container shows signs of external damage.